FreshAddress - Premium Services

Premium Services

FreshAddress, Inc. is committed to providing you the highest quality results at a competitive price. So as not to incur additional expenses, we ask that you format and transmit your files in accordance with our published specifications.

If additional services are required or requested to process your file, the following charges will apply:

Data Formatting
Re-formatting incoming files or fields to meet published list processing specifications, or re-formatting files at the end of a job to meet custom client specifications.
Fee: $1 cpm, $250 minimum

Child Protection Registry Laws
Fee: $500 + cost of service, unless Client indemnifies FreshAddress against any possible violations of the Michigan Children's Protection Registry Act and the Utah Child Protection Registry. (View Industry Links in our Resource Library for additional information about child protection legislation in MI and UT)

Customized Permission Message
Customizing layout and design of permission message according to client specifications. Standard contract allows only minor copy changes to message template. Optional customization includes review of creative for copy requirements, verification of HTML code, creation of text version of message, testing and confirmation of links and graphics, and review for spam filter triggers.
Fee: $500 per custom template

De-Duping
Removing duplicate email addresses from your input file or your results file.
Note: postal records cannot be de-duped. Check with your project manager or account rep for details.
Fee: $1cpm, $250 mininum

Encryption or Decryption
Protecting files during transmission using PGP encryption.
Fee: $.50 cpm, $250 minimum

Expedited Processing
Expedited processing may be available for your project, depending on service type and list size. Ask your Account Executive for additional information.
Fee: 20% of total project cost

Filtering
Running a select on the submitted file per client's specifications.
Fee: $300

Multiple Branded Permission Messages
Sending more than one permission message. Standard contract includes only one branded permission message. Multiple messaging involves dynamically switching company name, logo, postal address, and change/unsubscribe landing page based on code within the customer data file. If requested, tests of the messages can be sent to a single client contact person for review and approval.
Fee: $250 for each additional branded message

National Change of Address Services (NCOA)
Perform NCOA processing to obtain updated postal information. Allow three business days.
Fee: $2cpm, $500 minimum

Re-delivery
Re-transmitting results to client or transmitting file to additional location(s).
Fee: $150 per transmission

Research or Technical Assistance
Assisting client with file export, transmission, integration, or data questions.
Fee: $200/hour, 1/4-hour increments

Restoration from Archive
Retrieving file from offline backup.
Fee: $250

Stitching or Splitting
Combining multiple files into one, or separating one file into multiples. Standard contract includes one file in and one file out. Stitching and splitting involves multiple file assemble/disassembly and quality control.
Fee: $250 per additional file submitted (file stitch) or returned (file split)

Suppression
Running a client-provided suppression file.
Note: this service is complimentary for unsubscribe files.
Fee: $1cpm, $250 minimum

Services and fees subject to change without notice.

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