Fresh Address

List Processing Center

Thank you for trusting FreshAddress with one of your most valuable assets – your customer data!

You can rest assured that your data is safe with us. Here at FreshAddress, we are committed to:

Privacy.   We take privacy seriously. You can trust us because we will maintain absolute confidentiality with your list. We are fully CAN-SPAM compliant, and we offer fully secure, private services.

Quality.   We are committed to providing exceptional quality -- the highest in the industry, with a 100% deliverability guarantee.

Service.   Our objective is to be a trusted business advisor that you can depend upon now and in the future. We believe that how we deliver our service is as important as the service itself. Every staff member at FreshAddress contributes to the company's success -- demonstrated in the quality of every interaction you will have with every person in the firm.

Next Steps:

1. A customer service representative will contact you with instructions on how to begin the process
2. You will be asked to format and transmit your file
3. You will be asked to review and approve your permission message content, if applicable
4. Once FreshAddress receives a deposit from your company, we will begin processing your list
5. Once list processing begins, you will receive weekly email updates from your customer service representative
6. After we complete the matching phase and just prior to the messaging phase, we will notify you to upload your unsubscribe list
7. When list processing is complete (see below for standard timing), you will receive a summary report of our findings and results
   
   

   Service	Turnaround Time*
   B2C Append	20 business days
   B2B Append	40 business days
   Reverse Append	10 business days
   ECOA	20 business days
   List Audit	5 business days
   List Audit & Hygiene	5 business days
   List Audit & Segment	20 business days

   
   
   
   
   
   
   
   
   
   
   
   
   * Services may require up to 5 additional days for input files greater than 2.5MM and up to 10 additional days for input files greater than 10MM
   
   
8. Your customer service representative will contact you with instructions on how to retrieve your file
9. Once you retrieve your file, you will have 10 business days to test your list. If there are any bounces in your updated file, you must inform a customer service representative within 10 business days of retrieving your file in order to receive a credit for those undeliverable emails
10. If you are an Appending or ECOA client, you will be reminded to resubmit your list for quarterly re-runs

Please don't hesitate to contact us with any questions or comments you may have.

Thank you for choosing FreshAddress!


Kind Regards,
Your FreshAddress List Processing Team

Tel: 617.965.4500
Email Us