List Processing Center
Thank you for trusting FreshAddress with one of your most valuable assets – your customer data!
You can rest assured that your data is safe with us. Here at FreshAddress, we are committed to:
Privacy. We take privacy seriously. You can trust us because we will maintain absolute confidentiality with your list. We are fully CAN-SPAM compliant, and we offer fully secure, private services.
Quality. We are committed to providing exceptional quality -- the highest in the industry, backed a 100% deliverability guarantee.
Service. Our objective is to be a trusted business advisor that you can depend upon now and in the future. We believe that how we deliver our service is as important as the service itself. Every staff member at FreshAddress contributes to the company's success -- demonstrated in the quality of every interaction you will have with every person in the firm.
Next Steps:
- Your Project Manager will contact you with instructions on how to begin the process
- You will be asked to format and transmit your file
- You will be asked to build and approve your permission message in three easy steps using FreshAddress's automated system, MessageExpress, if applicable
- Once FreshAddress receives a deposit from your company, we will begin processing your list (please note: job turnaround time begins when list processing begins)
- Once list processing begins, you will receive weekly email updates from your Project Manager
- After we complete the matching phase and just prior to the messaging phase, we will notify you to upload your unsubscribe list
- When list processing is complete (see below for standard timing), you will receive a summary report of our findings and results
|
Service
|
Turnaround Time*
|
| B2C Append |
20 business days |
| B2B Append |
40 business days |
| Reverse Append |
10 business days |
| ECOA |
20 business days |
| List Audit |
5 business days |
| List Audit & Hygiene |
5 business days |
| List Audit & Segment |
20 business days |
* Services may require up to 5 additional days for input files greater than 2.5MM and up to 10 additional days for input files greater than 10MM
- Your Project Manager will contact you with instructions on how to retrieve your file
- Once you retrieve your file, you will have 10 business days to test your results. You must return your undeliverables within this timeframe to receive a credit
- If you are an Appending or ECOA client, you will be reminded to resubmit your list for quarterly re-runs
Please don't hesitate to contact us with any questions or comments you may have.
Thank you for choosing FreshAddress!
Kind Regards,
Your FreshAddress List Processing Team
Tel: 617.965.4500
Email Us