Guiding Principles
Commitment to Security. We are fully CAN-SPAM compliant, and we offer secure, private services. Our senior managers actively participate on DMA Council for Responsible Email Appending and Email Delivery Committees, which helped set industry standards for email appending and delivery practices. Our President, Austin Bliss, is also an appointed member of the Direct Marketing Association's Committee for Social Responsibility.
Commitment to Privacy. We take privacy seriously. Clients trust us because we maintain absolute confidentiality with their lists.
Commitment to Quality. We are committed to providing exceptional quality, evidenced by our exclusive double-scrubbing process. Clients come to us because of they know we deliver the highest quality results in the industry, with a 100% deliverability guarantee.
Client Service. To us, “client service” means more than providing first-rate service and being responsive to our clients’ needs. Our objective is to become trusted business advisors that clients can depend upon now and in the future. We also believe that how we deliver our service is as important as the service itself. Every staff member at FreshAddress contributes to the company's success -- demonstrated in the quality of every interaction clients have with every person at FreshAddress.